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KMID : 0922320120190010011
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Journal of Korean Academic Society of Home Care Nursing
2012 Volume.19 No. 1 p.11 ~ p.18
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Evaluation of Efficiency of Outpatient Clinic in a General Hospital using Data Envelopment Analysis (DEA)
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Im Hye-Bin
Lim Ji-Young
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Abstract
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Purpose: The aim of this study is to evaluate the efficiency of the outpatient clinics in a hospital, using DEA.
Methods: Data were collected using an activity-based costing system, medical information system, and annual reports of customer satisfaction management team of a general hospital in a city. The input variables were the number of doctors, the number of nurses, and the number of staffs. The output variables were the number of treatment times, the number of outpatient clinic patients, the total profits from outpatient clinic, the patient’s satisfaction score, and the number of re-visit appointments. EMS Window version 3.1 was used to measure the efficiency score and benchmarking analysis.
Results: The average efficiency score of 24 outpatient clinics was about 82.01%. Thirteen outpatient clinics had 100% efficiency score among them. The lowest efficiency score was 57.56%.
Conclusion: According to these results, we found that, generally, outpatient clinics were operated very efficiently. However, some outpatient clinics had low efficiency and they needed specialized outcome improvement strategies. To increase the efficiency of inefficient outpatient clinics, we will recommend using results of DEA, as a benchmark point of the most efficient outpatient clinics.
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KEYWORD
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Outpatient Clinic, Efficiency, Evaluation
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